FAQ
Order & Delivery
Change & Cancel
If you want to change your delivery address, please, contact us right away and we will do our best to do so.
Unfortunately, if the order has been already shipped, we will not be able to change your address. However, please get in touch with us and we will discuss further steps with you.
Unfortunately, once the order is submitted, we are not able to change it. In this situation, we offer you to contact us and cancel your order. Note that we can only cancel orders before they are shipped.
In case the order has been already shipped, our standard return policy applies.
Order
To place an order follow these steps:
- Choose the item(s) you want
- Add it to your cart
- Click on “Check Out” to purchase your order
Fill in the requested information or press on “Log in” if you already have an Isabella Ford account. Please double-check if you filled your details correctly to ensure that you receive your confirmation letter and your order is delivered without any complications.
- Select the desired shipping method.
- Click on “Proceed to Paypal”. Log in to your account or fill in the requested information.
- Click on “Complete order” to place the order. After a few minutes, you will receive your confirmation letter via email.
If you need any additional help, feel free to contact us via help@isabellaford.com. We will be happy to assist you.
If you have ordered successfully, you will soon receive an order confirmation letter via the e-mail address you provided at the checkout page.
If you did not receive a confirmation letter, please contact us via help@isabellaford.com or fill in this contact form. We will be happy to help you.
When your order is successful, you should receive an order confirmation letter. If you have not received it in two hours, this could be due to several factors:
- Did you by any chance enter the wrong e-mail address? If this is the case, write us an email via help@isabellaford.com. We will change your e-mail address and send you the order confirmation again.
- Did you check the Spam/Junk Mail folder? Sometimes it can be marked as a spam by your e-mail provider.
- The order could not be completed as successful. In this case, your payment is pending and that means your order is still not confirmed. Please check your bank statement or Paypal account.
If none of the above apply, please contact us via help@isabellaford.com. or fill in this contact form. We will be happy to assist you.
If something is missing from your order, please contact us via help@isabellaford.com within 48 hours after receiving your package. In this case, any later complaint is not possible. Our customer care team will investigate the situation and either send you a refund for a missing product or re-ship the ordered product.
Our orders do not contain any kind of paperless invoice – only the one you get to your e-mail. In the parcel you will only find a packing slip which shows the name(s) of the product(s) from your order.
Unfortunately, at this moment we do not offer a gift-wrap. However, all of our products come in a beautiful box.
Shipping
You can track your order on Isabella Ford website – you have to choose “Order tracking”. To track your order please enter your Order ID and press the “Track” button. Your Order ID was given to you on your receipt and in the confirmation email. Please note that orders usually take 2-3 business days to be dispatched.
Also, you can track your order on UPS’s official website. After your parcel has been scanned at the UPS Sorting Facility, you will receive an e-mail with your package’s tracking information. In order to track your parcel, just use a given tracking number on UPS’ official website.
Even though we seek to provide a word-wide shipping, there are still countries we cannot ship to. To check if we ship to your country, simply try to choose it on the check-out page. If the desired shipping country cannot be found there, that means our courier service is unable to deliver there.
Depending on your location, orders can be shipped from Lithuania, Russia or UAE.
We are offering worldwide free shipping for orders over 50 EUR. If your total sum of the order is less than 50 EUR, a small shipping charge will be added to your order. This charge depends on the destination region: shipping to Europe costs 10 EUR, to other regions – 20 EUR.
There will be no additional amount of duties and taxes added to the final delivery. However, please note that depending on your country you may be charged additional taxes from your local customs authority. Please keep in mind that Isabella Ford is unable to inform you about your local taxes.
Delivery
We use the delivery service company UPS.
We try to deliver your order as soon as possible. Most orders are processed within 24 hours of credit card approval. If a band adjustment is needed please allow an additional 2-3 Business Days for the watch to be serviced. Orders placed on Saturday and Sunday will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.
Even though we always seek to deliver your order on time, we acknowledge that the unpredictable events could happen. External factors, such as extreme weather conditions and technical failures, can occasionally cause some delays. Therefore, we ask for your patience and understanding when it happens.
If the tracking shows that your order has been delivered, but indeed it hasn’t, please contact us via help@isabellaford.com or fill in this contact form. When writing to us, please state your full name, order and tracking numbers – this will speed up the process.
After receiving your letter, we will start an investigation with our shipping carrier. We will keep you updated during this process. In case a parcel went missing as the result of shipping carrier, we are going to re-ship your ordered product immediately.
Retun & Exchange policies
Retun & Exchange policies
You can return your purchased item(s) within 30 days of receiving your order and get a full refund. Please note that returned product(s) and its original packaging have to be returned in the same state in which you received it in. All of the labels and plastic protection films must be intact and the watch has to be inactivated. The buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product.
In case of return during the trial period, Isabella Ford will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be refunded to the account that the buyer used to pay the original order.
Unfortunately, we do not offer a direct exchange service. Kindly note that if you want to change your watch, you have to return your purchased item and order once again.
If you have more questions about return and exchange policy, please contact us via help@isabellaford.com or fill in this contact form.
Retun & Exchange process
If you want to return your order, you will have to follow these steps:
- Go to com.
- Press “Information” and select “Returns & Exchanges”.
- There you will find a return form that you need to print and fill in.
- Repack your products. Do not forget to add the printed return form.
- Send the package back to us. You will have to bear the cost of shipping your purchased goods back to us.
Unfortunately, we do not offer a direct exchange service. If you want to change your watch, you have to return your purchased item and order once again.
Please remember that a returned item must be returned in the same stage and original packaging in which you received it.
If you have more questions about the return process, please write us a letter via via help@isabellaford.com or fill in this contact form. We will be happy to assist you.
Please kindly note, that if you want to return your order, you will need to bear the cost of shipping your purchased goods back to us.
Once your returned item is processed, we will send you a refund right away. Please note that it can take up to 14 days for us to send your money back. Once the refund is processed, you will receive a confirmation letter via the e-mail.
In case you did not receive your refund in two weeks, please contact us via help@isabellaford.com or fill in this contact form. We will be happy to help you.
Once your returned goods have been processed, you will get a confirmation letter on your e-mail. In the event you did not receive a confirmation letter in two weeks, please contact us via help@isabellaford.com or fill in this contact form. We will be happy to help you.
The return form is mandatory to return your order. However, a copy of your invoice could also help our return department.
If you did not put anything in the parcel, it is going to be rather difficult to assign your return. Nevertheless, if this happens please contact us via help@isabellaford.com or fill in this contact form. When writing to us, please state your full name, order and tracking numbers – this will speed up the process and help our return department to check if your returned items have arrived at our warehouse.
Payment & Security
Payment
You can pay for your orders via Paypal. To do so, just simply press “Proceed to Paypal” in the checkout page. You can either log in to your account or fill in the requested information – you are going to need your credit card to do that.
This could happen due to several reasons. Firstly, please check with your bank, maybe there are some errors. If this is not the case, please contact us via help@isabellaford.com or fill in this contact form. We will be happy to assist you.
After your payment is proceeded you should get a confirmation letter on your e-mail. Sometimes it can take up to 24 hours to process your payment, therefore we recommend to wait at least one day before contacting us. If you cannot see a transaction on your bank statement, feel free to contact us via help@isabellaford.com or fill in this contact form. We will be happy to help you.
Security
We do not receive or store any of your payment information. All transactions and payment data is directly handled by Paypal. Your credit card details and other sensitive information is sent directly to bank, therefore we cannot read or access this information.
Warranty
The warranty for Isabella Ford timepiece is valid for a period of twenty-four (24) months from the date of purchase from an authorised and approved Isabella Ford seller.
Manufacturer`s warranty covers manufacturing defects and is only valid if stamped and dated by the seller and supplied with a proof of purchase. Under the twenty-four (24) months warranty the only components that are covered are the watch movement, hands and dial. Components that are covered under this repair warranty will be repaired free of charge if the watch proves to be defective in material or workmanship under normal use.
If the component cannot be repaired, the watch will be replaced free of charge to a new one. We cannot guarantee that you will receive the same model watch, but a watch of equal value will be provided.
For repair work that is not covered under this warranty, the Isabella Ford repair center may perform the required services for a charge. This charge will be dependent on the watch style and the type of work requested. Please note that these charges are subject to change.
The above manufacturer`s warranty is independent of any warranty that may be provided by the seller, for which he carries sole responsibility. This warranty does not affect the purchaser`s rights against the seller or any other mandatory statutory rights the purchase may have. These rights may vary from state to state and country to country.
The manufacturer`s warranty does not cover:
- the life of the battery.
- normal wear and tear and aging (e.g. scratched crystal; altercation of the color and / or material of non-metallic straps and chains, such as leather, plastic, textile; peeling of the plating);
- any damage on any part of the watch resulting from abnormal/ abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by Isabella Ford;
- indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the Isabella Ford watch;
- the Isabella Ford watch handled by non-authorized person (e.g. for battery replacement, services or repairs) or which undergoes alterations in its original condition beyond Isabella Ford brand control.
If you think that the damage of your watch is covered by the warranty, please contact us via help@isabellaford.com or fill in this contact form. Please do not forget to include the proof of purchase, photos of the damage and description of what happened. In this way you will not only speed up the process, but also, we will be able to provide you with the solution right away.
Product information
Being famous for their durability, rarity, ability to reflect the light and sparkle, diamonds are the most appreciated gemstones on earth. They are exceptional, naturally occurring and consist of pure carbon. In fact, every diamond is unique – that is way they are so special.
Diamonds are graded and certified based on the “4C’s”: Cut, Carat, Colour and Clarity. Isabella Ford’s professional team carefully hand-pick each diamond to ensure the best combination of cut, colour, clarity, and carat weight because we want your watch to shine brighter than the rest. At Isabella Ford we use single cut diamonds, that come from South Africa and are cut and polished in India. Our diamonds come in top crystal colour and have I-3 clarity.
The diamonds set in Isabella Ford watches have been purchased from legitimate sources not involved in the funding of conflict and the sourcing of these diamonds is in compliance with United Nations resolutions.
All of our watches use standard button cell batter, which is made from silver oxide. A battery is already included in the watch.
The life of the battery depends on external factors such as, humidity, air pressure etc. However, it should last around 2 years. Please kindly note, that we cannot guarantee you that your battery is going to last for 2 years.
Sapphire is one of the hardest substances on earth. This means that it is harder to scratch a watch which is using sapphire coated crystal glass than a watch which is using other materials. Moreover, sapphire coated crystal glass is anti-reflective, therefore the visual clarity is enhanced.
The water resistance of Isabella Ford watches is 3ATM. This means that even though the timepiece is rain and splash resistant, but it should not be exposed to water directly. You should take off the watch before showering, swimming, and doing other activities that involve exposure to water.
Please remember that water damage is not covered by warranty.
Our watches use Japanese a Japanese Quartz Movement.
Our watches come in two sizes: the diameter of watch is either 38mm or 32mm. The exact size of each timepiece is written next to it.
Other questions
You can find this our terms of use here.
You can find our privacy policy here.
If you want to be an authorized Isabella Ford retailer you should fill in this contact form or contact us via office@grafbecker.com.
If you are a social media influencer and want to collaborate with us simply send us a letter via help@isabellaford.com or fill in this contact form. Please make sure that you include your full name, social media links and email address.
If you want to contact our customer service, you can write us a letter via help@isabellaford.com or fill in this contact form.